Effective Date: 23, March 2025
At MXdesign-bh.com, we strive to provide high-quality web design and graphic design services. Since our work involves digital products and custom services, we have the following refund and cancellation policy:
1. Refund Policy
- Web Design Services: Once the project has started, partial refunds may be considered based on the work completed. No refunds will be issued after final approval and website deployment.
- Graphic Design Services: Refunds are not available once initial concepts have been presented. However, we offer reasonable revisions to ensure client satisfaction.
- Custom Orders: For bespoke design solutions, refunds are only available before project commencement.
2. Cancellation Policy
- Clients may cancel their project within 24 hours of payment for a full refund.
- If cancellation occurs after the initial work has begun, a prorated refund may be provided based on the work completed.
- No refunds will be issued after final delivery or approval of the project.
3. Revision Policy
- Each project includes a set number of revisions as outlined in the agreement. Additional revisions may incur extra charges.
- We work closely with clients to ensure satisfaction before finalizing the project.
4. Non-Refundable Items
Refunds will not be issued for:
- Completed and approved work.
- Custom design projects where substantial work has been delivered.
- Domain name purchases, hosting fees, or third-party software/licenses.
If you have any concerns about your project, please contact us at info@mxdesign-bh.com, and we’ll be happy to assist you.